Cancellation & Refund Policy

1. Booking & Payment Terms

• A minimum deposit of 25%–50% of the total tour cost is required to confirm the booking with Nepra Tours & Travels.
• Full payment must be completed 15–30 days prior to departure, depending on the destination and package.

2. Cancellation Policy (By Client)

Cancellation charges will apply as follows:

Cancellation Period Before Departure	Cancellation Charges
30 days or more	10% of total cost
15–29 days	25% of total cost
7–14 days	50% of total cost
Less than 7 days / No Show	100% (No Refund)

Note: Flight tickets, visa fees, travel insurance, and non-refundable hotel bookings will be charged at actual cancellation cost.

3. Refund Policy

• Refunds will be processed within 7–14 working days after cancellation approval.
• Refunds will be made via the original mode of payment or bank transfer.
• Any bank charges / payment gateway fees will be deducted.

4. Cancellation by Nepra Tours & Travels

In case Nepra Tours & Travels cancels the tour due to:

• Natural calamities
• Political instability
• Insufficient bookings
• Government restrictions

Clients will be offered:

• Alternative travel dates, OR
• Credit note for future travel, OR
• Full/partial refund (excluding non-refundable services)

5. Amendments Policy

• Any changes in travel dates, hotel, or itinerary are subject to availability and additional charges.
• Amendments requested within 7 days of travel may be treated as cancellation.

6. No Show Policy

• Failure to arrive at the departure point, airport, or hotel will be treated as a No Show.
• No refund will be applicable.

7. Early Departure / Unused Services

No refund will be provided for:

• Unused hotel nights
• Missed transfers or sightseeing
• Voluntary changes during the trip

8. Force Majeure

No refund will be applicable for disruptions caused by:

• Natural disasters
• Flight cancellations/delays
• Pandemics
• Government restrictions

However, Nepra Tours & Travels will assist in rescheduling wherever possible.

9. Important Notes

• Refund policies may vary depending on airlines, hotels, and third-party suppliers.
• Peak season bookings may have stricter cancellation rules.